Privacy
How shared contact details are used
Partner Support uses a shared contact only to answer questions and to offer help with first steps on Exness. It is not sold, not passed to anyone else and not used for advertising.
In short
- Contact details reach the partner only if a client chooses to share them in the Exness Personal Area.
- They are used for support messages: one offer of help, answers to questions, and at most one reminder.
- To stop messages, reply “stop” or write to [email protected].
What the partner receives
When a client shares contact details with the partner in the Exness Personal Area, the partner sees the details the client agreed to share — for example a name, an email address or a phone number. The partner does not receive passwords, documents, card details or account balances.
What the details are used for
- One first message offering help with verification, the deposit section, the demo account or the platform.
- Replies to questions the client sends.
- At most one reminder if there is no answer. If the client says help is not needed, no more messages are sent.
Contact details are kept in the Exness partner area and are not copied into shared chats or spreadsheets.
How to stop messages
Reply “stop” to any message from Partner Support, or write to [email protected]. Contact sharing itself is a setting of the Exness Personal Area; Exness Support can explain how it works for a particular account.
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