For people who registered with Exness through this partner
Help with the first steps on Exness
Step-by-step help from the independent partner you registered with: verification, the deposit section, practice on a demo account, a first trade — and where to go when the question is about the account itself.
Account buttons lead to the official Exness website.
- 1Registered
- 2Verify
- 3First deposit
- 4Practise on demo
- 5First trade
Not verified yetGet documents accepted the first timeThe steps, a photo check, and fixes for the usual rejections.Verified, no deposit yetFind the deposit section and check it calmlyWhere it is, what to check before paying, what to do if money has not arrived.Not sure about trading yetPractise on the free demo account10,000 USD of virtual money and five exercises before a real trade.Deposited before, not trading nowComing back, or stuck with the accountSign-in, payments, withdrawals: who decides and what to check first.
In short
- Partner Support answers how-to questions; Exness Support in the Personal Area decides on accounts, documents and payments.
- Nothing here asks for passwords, codes, documents or money — and nobody genuine will.
- CFDs are complex products. Trading is risky and may not be suitable for everyone.
The usual path, and where people get stuck
- Registration — done. The Personal Area already has a demo account with virtual money.
- Verification — email, phone, profile, then identity and address documents. Most delays: a cut-off or blurred photo, or a name that does not match the profile. How to pass it.
- First deposit — only in the Deposit section of the Personal Area. What to check first.
- Practice — the demo account shows how volume, stop loss and margin work. Five exercises.
- First trade — volume, stop loss and the Real label decide most of the outcome. Step by step.
Who helps with what
| Partner Support | Exness Support |
|---|---|
| Where a button is, what a step means, how the demo account and the platform work, what to check before writing to Exness | Documents and verification decisions, deposits and withdrawals, sign-in and access, account restrictions |
| Email: [email protected] | Support hub and live chat in the Exness Personal Area |
Already trading? Sign-in & codes · Withdrawals · Who decides on an account.
Partner Support is an independent partner of Exness, not Exness. It cannot see or change an account and does not give trading advice. More about this site.
Questions people ask
Who is Partner Support?
The independent partner through which the account was registered with Exness. It helps with first steps and how-to questions; it is not Exness Support.
Is this the official Exness website?
No. ClientDesk is run by an independent partner of Exness. Buttons that lead to an account open the official Exness website.
Does it cost anything to ask Partner Support?
No. Questions to Partner Support are free, and Partner Support never asks for money.