Contact
Contact Partner Support
Write to [email protected] with your question and the step you are on. Partner Support answers how-to questions about verification, the deposit section, the demo account and the platform; account decisions belong to Exness Support.
In short
- Partner Support aims to reply within 24 hours.
- Describe what you see on the screen and where you got stuck; a screenshot with personal data covered helps.
- Never send passwords, one-time codes, card numbers, document photos or money — to anyone.
What to write
- Which step you are on: verification, first deposit, demo account, first trade, or something else.
- What you tried and what happened — the exact message on the screen helps most.
- Which device you use: the Exness Trade app, a browser, or MetaTrader 5.
A screenshot is welcome if names, numbers and document details are covered.
What never to send
Never send: passwords, one-time codes from SMS or email, card numbers or CVV, photos of documents, or money. Partner Support never asks for them, and neither does any genuine helper. A message that asks for them is a scam, even if it uses the name of Partner Support or Exness.
Questions only Exness Support can solve
Document decisions, account restrictions, deposits or withdrawals that have not arrived, and sign-in problems are handled by Exness. Open the Exness Personal Area and use the Support hub or live chat there. Partner Support can explain where to find them, but cannot speed up or change a decision.
Questions people ask
In which languages can I write?
Write in the language that is easiest for you. This site is available in English, Bahasa Indonesia and Chinese.
Can Partner Support open a ticket with Exness for me?
No. Only the account holder can contact Exness Support about an account, from the Personal Area. Partner Support can explain where the Support hub is.